WHEN QUALITY & FOOD SAFETY MATTER THROUGHOUT THE SUPPLY CHAIN

Date: 2016-09-21

With over 30 years in Flexible Intermediate Bulk Container (FIBC) production, quality has always been at the forefront for the Montceau Les Mines factory of Greif Flexibles.

Already certified with ISO 9001 and ISO 14001, the team is looking to the future and is taking proactive steps to stay ahead of the growing quality and compliance needs of the industries we serve.

In 2014, a commitment was made by Greif Flexibles France to take their food safety to the next level. The team in Montceau Les Mines targeted achieving ISO 22000 and FSSC 22000 certifications (Food Safety System Certification) within two years. A journey has started, leveraging the expertise of internal teams and external food safety experts. Less than a year later, ISO 22000 was achieved and in February of 2016, FSSC 22000 has been added to the impressive list of certifications this factory can be proud of. All external audits were passed with flying colors thanks to the full dedication of the factory team.

The definitive proof came in August 2016, with a customer audit from one of the biggest food companies. Knowing the high requirements of this customer, the team was eager to put their work to a rigorous test and validate the achievements of last two years. Operational procedures, technical aspects and most importantly the mindset and behavior of the local team were found to meet the required standards and received a positive audit score. The team showcased a real example of Customer Service Excellence, and by doing so opened an opportunity to serve a demanding segment of sensitive food applications.

This great result is a combination of customer centric approach – recognizing the customer needs before they even ask for it, and full commitment of the Greif Flexibles Montceau team for continuous improvement throughout the supply chain.

Always on the lookout for quality improvements, best practices and new ways of satisfying customers!

Key figures

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