Progress Through Partnership
We are dedicated to partnership that goes beyond great products — built on the promise of better experiences for customers, colleagues, and communities alike.
Основні моменти
92.4
Our Customer Satisfaction Index (CSI) score of 92.4 demonstrates our commitment to customer service.
24%
We gained a 24% improvement in Net Promoter Score (NPS) from 2021 to 2025.
19
Customer Service Excellence (CSE) training is provided in 19 languages to ensure exceptional service to all customers.
24/7
Our Greif+ tool offers 24/7 self-service access to account information, product information, and order tracking.
94%
We had a 94% response rate for Gallup Q12 Employee Engagement Survey in 2025.
2
We’ve been awarded a Gallup Exceptional Workplace for 2 consecutive years.
Клієнти
Customer service excellence (CSE) is grounded in The Greif Way, establishing our proactive, people-first approach to customer engagement. Digital tools, global account teams, our sales excellence program, and strategies to raise our CSI and NPS scores all support our commitment to legendary customer service.
Колеги
Varied perspectives, ideas, and skills drive innovation. We work to build an inclusive and engaging workplace, provide equal access to opportunities and resources, and foster a sense of belonging, because we understand our people are our greatest assets, and attracting and keeping the best talent means fostering a culture that works for everyone.
Ланцюг поставок
Our Supplier Code of Conduct is critical to engaging our suppliers in our sustainability commitments. Our suppliers are key components of our decarbonization plan, including efforts to drive down Scope 2 emissions through VPPAs and logistics footprint management.
Спільноти
Our mission of Creating Thriving Communities is built on partnerships, with colleagues, volunteer organizations, nonprofits, and community organizations. Together, we help advance education, promote health and well-being, and strengthen social services across the globe.