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Delivering Superior Customer Service

Our vision of, in industrial packaging, be the best performing customer service company in the world, depends on our ability to supply quality products and continually find ways to better serve our customers.

 
Product Quality
Establishing quality control standards to meet customer
expectations with every order and every delivery.
Customer Service Excellence
Leading through service, reliability and creating a customer-centric culture.

SUSTAINABILITY HIGHLIGHTS

0.9

Corrective Action Rate

Reduced by 52 percent since 2015 in our RIPS North America business.

93

Average Customer Satisfaction Index Score

Our highest scores ever, demonstrating our commitment to serving our customers better.

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