Greif recently achieved its best Net Promoter Score (NPS) to date. In the eighth wave of conducting the globally recognized survey with customers, Greif achieved a score of 57. Based on the global NPS standards, a score of 55 is considered a best in class score in manufacturing. Greif first began conducting the survey with customers in 2015.
As a company committed to delivering exceptional customer service, Greif believes it is essential that it understands how well its teams are performing for their customers. The Net Promoter Score, a worldwide metric used to measure customer experience, is one of the ways Greif measures customer satisfaction.
Greif’s latest score builds upon a four year trend in which the company has demonstrated a continual increase in client satisfaction across its locations worldwide.
“As a customer service focused company, we work together to ensure that customers have the best experience. We embed our vision of being the best performing customer service company in the word in industrial packaging into everything that we do,” said Antoine Cisek, marketing manager Greif EMEA. “In order to achieve our vision, it is critical that we understand how well we are performing and NPS provides us with important feedback from customers.”
The latest Net Promoter Score is testament to Greif’s commitment globally to achieving its vison and will continue to progress and build upon its success.
You can read more about Greif and the principles that guide the business here.
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