Thank you to all the customers who replied to Greif’s customer satisfaction survey in November! More and more of you are participating and providing very helpful feedback that is being reviewed and addressed by our commercial and operational teams around the world.
Greif’s colleagues strive to deliver on the company’s vision of becoming, “in industrial packaging, the best performing customer service company in the world.” During the past four years, Greif ‘s NPS has improved from an initial score of 40 to 61 during the last survey. This improvement demonstrates our commitment to improving and providing you with the best service in the industry.
Greif thanks you again for your time, your opinion and feedback to help us better serve you.
If you have any questions or comments on how Greif can provide better customer service, please email your account manager with your recommendations.